Refund and Return Policy

All services provided in our store and Home Crafts Art registered at https:\www.homecraftsart.com.tr belong to and are operated by our company.

Our company may collect personal data for various purposes. Below, it is stated how and in what way the personal data collected is collected, and how and in what way this data is protected.

By filling out various forms and surveys on our Membership or Store, some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) is collected by our Store due to the nature of the business.

Our company may sometimes send campaign information, information about new products, and promotional offers to its customers and members. Our members can make any choice about whether or not to receive such information while becoming a member, and then after logging in, they can change this choice in the account information section or make a notification via the link in the information message they receive.

During the approval process carried out through our store or by e-mail, personal information transmitted electronically to our store by our members will not be disclosed to third parties except for the purposes and scope determined by the "User Agreement" we have made with our Members.

Our company records and uses the IP addresses of its members in order to identify system-related problems and to quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses may also be used to generally identify users and gather broad demographic information.

Our company may use the requested information for direct marketing purposes by itself or its collaborators, beyond the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company or information provided by the user or information regarding transactions made through our Store; It can be used by our company and its collaborators for various statistical evaluations, database creation and market research, without disclosing the identity of our members, outside the purposes and scope determined by the "Membership Agreement".

Our company strives to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation, and to take all necessary precautions and exercise due care to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain or unauthorized use or disclosure to a third party. promises to show.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop from our shopping sites. Your credit card information is not stored in any way our system.

When you enter the transaction process, there are two things you need to pay attention to in order to understand that you are on a secure site. One of these is a key or lock icon at the bottom line of your browser. This shows that you are on a secure website and all your information is encrypted and protected. This information is used only depending on the sales transaction process and in accordance with the instructions you give. Information about the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for inquiry. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, customers who order from our shopping sites for the first time must first confirm the accuracy of their financial and address/phone information in order for their orders to reach the supply and delivery stage. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.

Only you can access and change all the information you provide when becoming a member. If you keep your member login information secure, it is not possible for others to access or change information about you. For this purpose, 128 bit SSL security area is used during membership transactions. This system is an international encryption standard that is impossible to break.

Internet shopping sites that have an information line or customer service and where full address and telephone information are stated are more preferred today. In this way, you can get detailed information about all the issues that come to your mind and get better information about the reliability of the company that provides online shopping service.

CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS GENERAL: 1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

2.Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.

3. Shipping costs, which are the shipping costs of the product, will be paid by the buyers. 4. Each product purchased will be delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any. 6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation.

The total price must be returned to the Buyer within 3 days. IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID: 7. If the Buyer does not pay the price of the product he purchased or cancels it in his bank records, the Seller's obligation to deliver the product ends. PURCHASES MADE WITH UNAUTHORIZED USE OF THE CREDIT CARD: 8. After the product is delivered, the credit card with which the buyer made the payment is unauthorized. If it is determined that it has been used unfairly by persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping costs belonging to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS: 9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; If the payment is made in cash, this fee will be paid in cash within 14 days from the date of cancellation.

If the buyer made the payment by credit card and cancels it, the product price will be returned to the bank within 3 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks. BUYER'S OBLIGATION TO CHECK THE PRODUCT: 10.The buyer will inspect the goods/services subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The Invoice must be returned along with the product. RIGHT OF WITHDRAWAL: 11. BUYER; Within 3 (THREE DAYS) days from the date of delivery of the product purchased to him/her or to the person/organization at the address indicated, he/she may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER via the contact information below.

12. CONTACT INFORMATION FOR SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION: COMPANY NAME/TITLE: Home Crafts Art. ADDRESS: EMAIL: TEL: CARGO COMPANY – DURATION OF THE RIGHT OF WITHDRAWAL: 13. If the buyer purchases a service, this 3-day period starts from the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires. 14. Expenses arising from the exercise of the right of withdrawal belong to the BUYER. 15. In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 3 (THREE) days and the product must be subject to the provisions of "Products for which the Right of Withdrawal cannot be Exercised" set out in this contract. It is essential that it is not used within the scope of USE OF THE RIGHT OF WITHDRAWAL: 16.3. The invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.) 17.Return form, Return The products to be purchased must be delivered complete and undamaged, including their box, packaging and standard accessories, if any.

RETURN CONDITIONS: 18.The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within 3 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 3 days. 19.Due to the BUYER's fault. If the value of the goods decreases for some reason or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for its damages in proportion to its fault. However, within the right of withdrawal period, the goods or products